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Public Education · Interactive Guide

Where Should They Go?

A few quick questions to help point you toward the right kind of help — medical detox, rehab, or psychiatric care.

If someone is in immediate danger right now — an overdose, severe withdrawal symptoms, or a threat to their own or someone else's safety — stop here and call 911, or go to the nearest emergency room.
Question 1 of 3
Is there any immediate danger right now — overdose, severe withdrawal, or thoughts of harming themselves or someone else?
Question 2 of 3
Is there a mental health crisis happening too — like suicidal thoughts, psychosis, or a plan to hurt someone — separate from the substance use?
Question 3 of 3
Are they using alcohol or benzodiazepines heavily and regularly (daily or near-daily)?
Act Now
Call 911 or go to the ER

When there's immediate danger, the emergency room is the right starting point every time. Staff there will evaluate what's needed — medical stabilization, psychiatric evaluation, or both — and can route your loved one to the right next step safely.

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Emergency Room or Psychiatric Emergency Services

When a mental health crisis and substance use are happening together, an ER or a Psychiatric Emergency Services (PES) unit is the right starting point. They can evaluate both issues and connect your loved one to a dual-diagnosis or co-occurring disorder program if that's the best fit.

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Medical Detox First

Heavy, regular alcohol or benzodiazepine use can make withdrawal medically dangerous. A medical detox facility or emergency room can manage this safely — this typically comes before rehab, not instead of it.

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Rehab / Treatment Center

Without a high-risk withdrawal concern, a rehab or residential treatment program's intake assessment is a good next step. Many offer same-day or next-day evaluations, and can determine if any level of medical support is needed first.

This tool offers general guidance only and is not a medical or diagnostic assessment. When in doubt, contact a medical professional or crisis line directly.